Seawind Gardens Privacy Policy
Seawind Gardens is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you interact with our online platform, engage with our services, or communicate with us. We conduct our business in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, company name, postal address, email address, phone number, and other contact details you provide when you register for an account, place an order, or communicate with us.
- Transaction Data: Details about products and services you have purchased from us, payment methods (though we do not store full payment card details directly; these are handled by secure payment processors), and delivery information.
- Correspondence: Information you provide when you communicate with us through email, phone, or other channels, such as inquiries about our gardening tools, plants, organic fertilizers, or logistics consulting services.
- Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve our site's functionality.
- Technical Data: Details about the devices you use to access our services, including hardware models, operating systems, unique device identifiers, and mobile network information.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to operate and improve our business and to provide you with our comprehensive gardening supply and consulting services. These uses include:
- Providing and Managing Services: To process your orders for gardening tools, plants, and organic fertilizers, manage our import/export operations, facilitate wholesale distribution, and deliver supply chain logistics consulting services.
- Customer Support: To respond to your inquiries, provide after-sales services, resolve issues, and offer support related to our products and services.
- Communication: To send you order confirmations, shipping updates, service-related announcements, and, with your consent, marketing communications about new products, services, or special offers.
- Improvement and Development: To analyze usage patterns, conduct research, and gather feedback to enhance our product offerings, optimize our trade routes, improve our online platform, and develop new services.
- Legal Compliance and Security: To comply with legal obligations, enforce our terms and conditions, prevent fraud, and ensure the security of our operations and your data.
3. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
- Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you, such as processing orders and delivering gardening supplies or consulting services.
- Legitimate Interests: For our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided these interests do not override your data protection rights.
- Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You have the right to withdraw your consent at any time.
- Legal Obligation: When processing is necessary to comply with a legal or regulatory obligation.
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with trusted third parties in the following circumstances:
- Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, shipping and logistics (for example, delivering plant and tool shipments), IT services, marketing assistance, and customer support. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Protection of Seawind Gardens and Others: We may disclose information when we believe it is necessary to protect the rights, property, or safety of Seawind Gardens, our customers, or others.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, secured networks, and access controls. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: The right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we have relied on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
8. International Data Transfers
As a company engaged in import/export, your data may be transferred to, and stored at, a destination outside of your country, including countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your personal data internationally, we take appropriate safeguards to ensure its protection, such as relying on standard contractual clauses approved by the European Commission, or other lawful transfer mechanisms.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any new Privacy Policy on this page and update the "Effective Date" at the top of the policy (if provided in the output). We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Seawind Gardens
6828 Market Street
Suite 230
Seattle, WA 98104
USA